1. Introduction
SnagSafe ("we", "our", "us") is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") as retained in Irish law, and the Data Protection Act 2018 (as amended by the Data Protection Act 2018 (Section 36(2)) (Health Research) Regulations 2018).
This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or engage our snagging inspection services.
SnagSafe is operated by Glen McCarney, based at 50 The Belfry, Duleek, Co. Meath, A92FY03, Ireland.
2. Data Controller
For the purposes of the GDPR and the Data Protection Act 2018, the data controller is:
- Name: Glen McCarney (trading as SnagSafe)
- Address: 50 The Belfry, Duleek, Co. Meath, A92FY03
- Email: glenmccarney@gmail.com
- Phone: 087 935 0753
3. Information We Collect
We may collect the following personal information:
- Contact details — name, email address, phone number
- Property information — property address, Eircode, type, and size (for quoting purposes)
- Communication records — messages sent via our contact form, email, or phone
- Website usage data — pages visited, time on site, and browser type (via analytics cookies)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and carry out snagging inspections
- Deliver inspection reports to you
- Communicate with you about our services
- Improve our website and services
- Comply with legal and regulatory obligations under Irish law
We will never sell, rent, or share your personal information with third parties for marketing purposes.
5. Legal Basis for Processing
Under Article 6 of the GDPR and the Data Protection Act 2018, we process your data based on:
- Consent (Art. 6(1)(a)) — when you submit our contact form or contact us directly. You may withdraw consent at any time.
- Contractual necessity (Art. 6(1)(b)) — to fulfil our inspection services and deliver reports
- Legitimate interest (Art. 6(1)(f)) — to improve our services and respond to enquiries, where this does not override your fundamental rights
- Legal obligation (Art. 6(1)(c)) — to comply with Irish tax, consumer protection, or other legal requirements
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required by Irish law:
- Enquiry data — retained for up to 12 months after last contact
- Inspection reports and client data — retained for up to 6 years in accordance with the Statute of Limitations Act 1957 (as amended)
- Financial records — retained for 6 years as required by the Taxes Consolidation Act 1997 and Revenue Commissioners requirements
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse in line with GDPR Article 32 requirements.
7. Cookies and ePrivacy
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. In accordance with the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (S.I. No. 336 of 2011) — Ireland's implementation of the ePrivacy Directive:
- Strictly necessary cookies — required for the website to function and do not require consent
- Analytics cookies — collect anonymised usage data to help us improve our site. These are only placed with your consent.
- You can manage or disable cookies through your browser settings at any time
- Disabling cookies will not affect your ability to use our contact form
8. Your Rights Under GDPR and Irish Law
Under the GDPR and the Data Protection Act 2018, you have the following rights:
- Right of Access (Art. 15) — request a copy of the personal data we hold about you
- Right to Rectification (Art. 16) — request correction of inaccurate or incomplete data
- Right to Erasure (Art. 17) — request deletion of your data ("right to be forgotten")
- Right to Restrict Processing (Art. 18) — request that we limit how we use your data
- Right to Data Portability (Art. 20) — request your data in a structured, machine-readable format
- Right to Object (Art. 21) — object to processing based on legitimate interest
- Right to Withdraw Consent — withdraw consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details in Section 11. We will respond within one month as required by GDPR.
9. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's independent supervisory authority:
- Website: www.dataprotection.ie
- Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28
- Phone: +353 (0)1 765 0100 / 1800 437 737
- Email: info@dataprotection.ie
10. International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). If any third-party service providers transfer data outside the EEA, we ensure that appropriate safeguards are in place in accordance with GDPR Chapter V, such as Standard Contractual Clauses (SCCs) or adequacy decisions by the European Commission.
11. Third-Party Services
We may use third-party services for form handling, email delivery, or website hosting. These providers act as data processors on our behalf under GDPR Article 28 and are contractually bound to process data only on our instructions and in compliance with GDPR.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: glenmccarney@gmail.com
- Phone: 087 935 0753
- Address: 50 The Belfry, Duleek, Co. Meath, A92FY03
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. Any changes will be posted on this page with the updated date. Where changes are significant, we will make reasonable efforts to notify affected individuals. We encourage you to review this policy periodically.